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What is Christmas at Bedgebury?

An after-dark illuminated winter woodland walk.

Join us at the most wonderful time of the year when over a million lights, twinkling reflections and seasonal sounds fill the air with festive fun at Bedgebury. Look forward to some together time with family and friends, as you discover sparkling tunnels of light, dancing lakeside reflections and our trees drenched in jewel-like colour. 

For a moment of reflection pause at mesmerising flickering flames in the fire garden, gaze up at larger-than-life illuminations and towering pines rising into the night sky. Don’t forget to glimpse Father Christmas along the way.

Enjoy tasty seasonal treats at the Bedgebury café or a delicious twist from our crew of talented street food vendors. Have yourself a holly, jolly Christmas and complete your walk under the stars with a *spiced winter warmer or *hot chocolate shared with someone special.

Your very merriest Christmas starts here. Plan now to secure the date and time of your choice. Limited capacity with timed entry.

*separate charges apply

What are the dates of Christmas at Bedgebury?

Friday 19th November - Sunday 21st November
Thursday 25th November - Sunday 28th November
Wednesday 1st December - Sunday 5th December
Tuesday 7th December - Sunday 12th December
Tuesday 14th December - Friday 24th December
Saturday 26th December - Monday 3rd January

What are the trail times?

4:15pm*, 4:30pm*, 4:45pm, 5:00pm, 5:15pm, 5:30pm, 5:45pm, 6:00pm, 6:15pm, 6:30pm, 6:45pm, 7:00pm, 7:15pm*, 7:30pm*, 7:45pm*, 8:00pm*

* Not available for every date

Where is Christmas at Bedgebury and how do I get there?

Address: Bedgebury National Pinetum, Lady Oak Lane, Goudhurst, Kent, TN17 2SJ (please be cautious when using satellite navigation).

By road: Bedgebury is sign posted off the A21 on the B2079.

By train: Etchingham (on the Hastings line from Charing Cross or London Bridge) is the closest station to Bedgebury. Alternatively, Tunbridge Wells, Frant and Wadhurst (on the Hastings line) and Staplehurst and Marden (on the Ashford line) are also nearby.

Please note Bedgebury is not on a public transport route and further travel arrangements should be made for your journey to and from the venue.

Who is Christmas at Bedgebury suitable for?

Christmas at Bedgebury is suitable for all ages - to be enjoyed by everyone.

Due to the natural landscape the trail includes some gradual and steeper slopes. Paths can be uneven in places. Wheelchairs are accommodated but discretion is needed as the trail may not be suitable for all. Wherever possible stewards will assist but this cannot be guaranteed.

Should I arrive in advance of my ticketed time slot?

We would advise arriving at the start of the trail 5 minutes before you are due to begin the trail. If you arrive at the venue earlier, please wait in your car.

I am visiting Bedgebury during the day, do I need to leave the site before entering Christmas at Bedgebury in the evening?

Yes, to ensure that only ticket holders for Christmas at Bedgebury have entry to the illuminated trail in the evening, daytime visitors must vacate the site by the stated closing time of 3.30pm.

Can we see Father Christmas?

At this time of year, Father Christmas is extremely busy so is unable to meet children individually, however be sure to look out for him as he will be on the trail this Christmas!

Will there be strobe lighting?

There will be lighting sequences created within the lighting design that will have some flashing lights contained within them, however, these will not be strobe lighting. We have worked to guidelines on photosensitive epilepsy and will adhere to the industry standard of synchronising effects and locking the sequences to ensure that lights do not operate at more than 5 flashes per second.

What should I wear?

Christmas at Bedgebury takes place outdoors and you may need to queue on busy days. Please wear appropriate outdoor clothing and footwear for winter weather. We reserve the right to refuse inappropriately clothed patrons access to the trail if it is felt they are open to a greater risk of injury.

When do tickets go on sale?

General on sale for Christmas at Bedgebury is Wednesday 17th March.

Where can I buy tickets from?

You can buy tickets for Christmas at Bedgebury online here

Do I have to book in advance?

We recommend that you book early to avoid disappointment. Each timed entry has a limited capacity and the early evening and weekend slots are likely to sell out.

What are the prices for Christmas at Bedgebury?

Entry ticket prices for Christmas at Bedgebury:

 
ADVANCE
ON THE DAY
Adult Trail Entry Only
£20.00
£22.00
Adult Trail Entry & A Parking Space*
£28.00
£32.00
Adult Trail Entry & A Blue Badge Parking Space*
£28.00
£32.00
Child (3-16) Trail Entry Only
£13.50
£15.50
Infant (0-2) Trail Entry Only
£0.00
£0.00
Family** Trail Entry Only
£64.00
£72.00
Family** Trail Entry & A Parking Space*
£72.00
£82.00
Family** Trail Entry & A Blue Badge Parking Space*
£72.00
£82.00
Carer Trail Entry Only
£0.00
£0.00
Carer Trail Entry & A Parking Space*
£8.00
£10.00
Carer Trail Entry & A Blue Badge Parking Space*
£8.00
£10.00

Forestry England and Friends member entry ticket prices for Christmas at Bedgebury:

 
ADVANCE
ON THE DAY
Adult Member Trail Entry Only
£18.50
£20.50
Adult Member Trail Entry & A Parking Space*
£26.50
£30.50
Adult Member Trail Entry & A Blue Badge Parking Space*
£26.50
£30.50
Child (3-16) Member Trail Entry Only
£12.00
£14.00
Infant (0-2) Member Trail Entry Only
£0.00
£0.00
Family** Member Trail Entry Only
£58.00
£66.00
Family** Member Trail Entry & A Parking Space*
£66.00
£76.00
Family** Member Trail Entry & A Blue Badge Parking Space*
£66.00
£76.00
Carer Member Trail Entry Only
£0.00
£0.00
Carer Member Entry & A Parking Space*
£8.00
£10.00
Carer Member Entry & A Blue Badge Parking Space*
£8.00
£10.00

*Adult Trail Entry & A Parking Space includes 1 Adult Trail Entry Admission Ticket and 1 Parking Space. Family/Family Member Trail Entry & A Parking Space includes 4 Trail Entry Admission Tickets and 1 Parking Space.

** Family consists of 2 adults and 2 children (aged 3-16). Infants (0-2 years) on the day of the illuminated trail and carers go free (carers should be 16+). Infant and carer tickets must be booked in advance.

Under 16's must be accompanied by a parent/guardian (18+). Entry may be refused without valid proof of age.

All orders are subject to a single transaction charge; £2.00 per transaction for E-Tickets.

Can I buy additional tickets?

Yes, subject to availability. If you require any additional entry admission tickets after placing your order please click here and scroll down to “Aready Ordered Tickets?” to add any ticket types you require. Please note that you will need to have your Reference Number at hand.

Do I need to buy a car parking ticket to park at Christmas at Bedgebury?

Yes, parking is limited and a parking space MUST be purchased in advance along with your trail entry tickets online. If you are planning to arrive by car, please ensure that your ticket includes a parking space. Please note that every Adult Trail Entry or Family Trail Entry ticket including a parking space that you select will give you an additional parking space. Please ensure you select the correct amount of tickets with and without parking for your party.

If you require additional parking spaces after your initial order has been made, please click here and scroll down to "Already Ordered Tickets?". Additional car parking tickets cost £8.00 per car (including Forestry England and Friends’ Members). A transaction fee will apply if car parking is booked separately.

Parking vouchers will be issued in advance with your trail tickets and must be presented on the night.

Please follow all instructions from stewards on arrival.

As I am a Forestry England/Friends Member, do I still need to pay for Christmas at Bedgebury?

Yes, Forestry England and Friends’ members will receive £1.50 discount off their admission tickets up to a maximum of 6 tickets per membership which can be booked here.  Car parking is charged at £8.00 per car.

Discounted tickets MUST be presented alongside proof of valid Forestry England or Friends’ membership* on arrival.

*Membership MUST be valid when you purchase tickets and on the date of visit.  If you do not present proof of valid Forestry England or Friends’ membership on arrival, you will be charged the balance of the discounted tickets you have purchased.

Is there a dedicated drop-off & pick-up area?

Drop-off & pick-ups can be made in the Visitor Centre car park.

How can I organise a group visit and is there a group rate?

There is a group rate of 10% off groups of 15+ adults. Please email SEE Tickets Groups: groups@seetickets.com

Group discounts are not available to book online and apply to adult tickets only.

All customers are reminded to be aware of the latest government legislation when visiting the light trail. Please be mindful that legislation may change between time of booking and day of visit.

We will be arriving by coach, do we need to reserve a coach parking space?

Yes, there is space for 2 coaches per evening. Coach parking is charged at £20.00 per coach and MUST be booked in advance by emailing See Tickets Groups on groups@seetickets.com

How/when will I receive my tickets?

Your E-Tickets will be attached to your confirmation email.

I bought tickets but have not received a confirmation email. What should I do?

Please check your Junk / Spam folders as sometimes the confirmation email falls into these folders. If you still have not received your confirmation email, you can resend your confirmation email to yourself here or use the Chat Bot facility in the bottom right corner of your screen.

If I am unable to print my E-Tickets or display my tickets on a phone, what should I do?

If you are unable to print your E-Tickets or if you are unable to display your tickets on your phone please use the Chat Bot located in the bottom right corner of your screen and explain that you are unable to print your E-Tickets off.

How can I contact See Tickets?

For ticketing enquiries, please visit the Customer Service tab here and type in your order reference number, followed by either your post code, phone number or last 4 digits of your payment card. Once complete, please click on 'Find Order' and scroll to the 'Contact Us' section at the bottom of the page. Here you can provide brief details of your enquiry and See Tickets will get back to you.

For all other enquiries, please refer to the FAQs here or use the Chat Bot facility in the bottom right corner of your screen.

How long is the trail?

It will take approximately 90 minutes to walk the trail.

Are dogs allowed on the trail?

Yes, dogs kept under full control on a short lead will be permitted. No extendable leads are permitted. Please be a responsible dog owner.

Is the trail dark or covered?

The trail is not covered and all visitors are reminded that this is an outdoor illuminated trail and the weather may be inclement. Please wear appropriate outdoor clothing and footwear for winter.

We reserve the right to refuse inappropriately clothed patrons access to the walk, if it is felt they are open to greater risk of injury.

In some areas the lighting will be low level as this is part of the experience. We do encourage visitors to bring along a torch in case of an emergency - this should not be used unless it is necessary.

If I am delayed and miss my slot, can I join a later slot?

We will try and accommodate you on the next available slot within the trail operational hours on the day. Please ensure you leave enough time for your journey if you are travelling a long way.

What are the last entry times?

Last entry will be at 7:15pm on the following days:
Fri 24th Dec, Sun 26th Dec & Fri 31st Dec

Last entry time will be 8:15pm on all other days*

Illuminated trail closes at 10pm*

*subject to change, see website for details

What time does the illuminated trail finish?

All customers must exit the car park by no later than 2 hours after the last trail start time and in all cases by 10:00pm.

Can I bring my drone?

Drones are not permitted.

Can I take photographs?

Yes, you are welcome to take photographs and to share these on social media with the hashtag #ChristmasAtBedgebury. You can also follow the developments across our Christmas Trails via 'My Christmas Trails' on Facebook and Instagram.

Please note that commercial photography is not permitted at this event, except by prior written agreement. To enquire please email bedgebury@forestryengland.uk.

What provision do you have for disabled guests?

The trail will be created to be as accessible as possible within the context of the natural site of Bedgebury. The route is all on hardstanding pathways and the lighting trail is designed so all elements can be viewed from the pathways.

Accessible toilets are located in the Visitor Centre, Walled Garden and near Marshal's Lake.

Do you have disabled parking?

Accessible spaces for Blue Badge holders are available in the Visitor Centre car park. If you have not included Blue Badge Parking within your order, please click here and scroll down to "Already Ordered Tickets?" to add your parking to your order. Please note that these spaces are limited and must be purchased in advance.

Is the trail accessible for wheelchair users?

Due to the natural landscape the trail includes some gradual and steeper slopes. Paths can be uneven in places.

Wheelchairs are accommodated but discretion is needed as the trail may not be suitable for all. Wherever possible stewards will assist but this cannot be guaranteed.

Can wheelchairs be provided?

Wheelchairs will not be available to hire on site. Please make arrangements prior to your visit.

Can I bring my mobility scooter or can mobility scooters be provided?

Mobility scooters will not be available on site. You are welcome to bring your own but please ensure it is fully charged prior to your visit.

Am I eligible for a free carer's ticket?

Where an adult or child requires assistance to attend the illuminated trail because of a health condition or disability and is in receipt of any of the following benefits, they will qualify for a free carers ticket:
- Disability Living Allowance (mobility or care component);
- Attendance Allowance;
- Personal Independence Payment (daily living or mobility component).

Unfortunately, a Blue Badge cannot be accepted as proof of a health condition or disability. Carers should be 16+.

I need more than one carer, what should I do?

If you require more than one carer, please visit Customer Service here. You will need your Booking Reference Number at hand.

Is there a 'quieter access' session?

Yes. These sessions are for adults and young people who would love to experience Christmas at Bedgebury without the usual high volumes of people. The sessions will begin at twilight before the illuminated trail opens to the public, making the transition into the dark much easier. For Christmas at Bedgebury 2021, these will be held at 4pm on Wednesday 1st December and Tuesday 7th December.

The capacity of these sessions will be limited to ensure that the trail remains less crowded and more relaxed.

It should be noted that on many of our trails the path network is not tarmac, and although there are stewards along the route to assist you, the trail will follow the natural contours of the landscape and paths can be steep at times.

Wheelchairs, mobility scooters and trampers will not be available to hire on site, so please make any necessary arrangements for these prior to your visit. They are accommodated but discretion is required as the trail may not be suitable for all aids. Stewards will assist where possible but this cannot be guaranteed.

Ticket prices for our quieter sessions are consistent with the rest of the illuminated trail, with carers entering for free. When booking, please talk to our staff about any additional support you may need for exiting the illuminated trail through quieter areas or help with parking closer to the start of the trail.

To book these sessions please use this link

Can I purchase food and drink on site?

There will be a number of seasonal food and drink chalets serving hot, hand-held food, catering also for younger visitors and certain dietary needs. Hot drinks will also be on offer. Visitors can also toast marshmallows at one of our purpose-built fire pits.

What shopping facilities are there?

There is no gift shop at Bedgebury Pinetum.

How much are Ride Tokens and what rides will be available?

At present, this area is under review. More information regarding rides will follow shortly.

What will happen if the weather is bad? Will the trail be cancelled?

Christmas at Bedgebury is an outdoor illuminated trail. If the weather presents a hazard and a risk to safety, any decision to cancel the illuminated trail will be taken by 2pm on the day of the illuminated trail. You will be notified by email and text message and you will be informed of the re-booking process. We advise you to check the website for the latest updates and before you travel.

If I am unable to attend on a different day, can I get a refund?

If the illuminated trail is cancelled in line with the cancellation policy and ticket holders are not able to attend an alternative night offered, then a refund will be considered on a case-by-case basis. Where a refund is due, the ticket must be returned within 28 days following the illuminated trail date. We can also offer a voucher for the following year. The transaction fee is not refundable under any circumstances.

I have booked for the wrong day - can I transfer over to another day?

No, we are unable to offer exchanges or refunds once tickets have been purchased. It is noted on the website and at the point of booking that you need to make sure that you have chosen the right date and time slot at the time of making your booking.

I have lost my ticket, what can I do?

If your tickets are lost or if you require your E-Tickets to be re sent to you, please contact SEE Tickets here. Please note that you will need to have your Reference Number at hand and this will render your original tickets invalid.

Light Pollution

The trail will be architecturally lit by experienced lighting designers who have developed sensitive ways of working in heritage and landscape settings.

Responding to the natural darkness of sites is key to the success of the illuminated trails. The best visual work is sensitive to light "competition" and the brightness of one light source relative to another. We therefore take advantage of the environmental darkness to reduce the overall brightness of our lighting interventions, and allow ample space within our audience experiences for people's eyes to attune to the darkness, then to allow them to appreciate the sights and sounds of the natural environment as a contrast to, and context, for our artistic efforts. We try to avoid continuous lighting of trails and paths, and will only use audience area lighting where it is absolutely necessary for reasons of public safety.

Noise Pollution

Sound installations are created to provide atmosphere and a sense of place for an installation. All sounds are targeted and specific to a part of the route and are therefore contained within defined spaces, therefore there is no noise pollution over and above the natural sound level created by the presence of audiences on the trail.

Fuel Usage

Fuel for power generation is kept to a minimum by efficient use of power loadings and low wattage lighting units where appropriate.

Sustainability

- Consideration for the illuminated trail's sustainability has been built into the planning process for the delivery of the illuminated trail, the end result of which we hope will be to inspire and engage new and existing visitors.
- The trail designers, Culture Creative, have been appointed on the strength of their experience of working in environmentally sensitive ways in heritage and landscape settings.
- Specific attention is given to power, and where possible we use mains power. Where generators are needed, these are carefully specified and operated to ensure the most efficient fuel usage. Low wattage lighting units are used where appropriate on the trail.
- Culture Creative's design ethos is to take advantage of the environmental darkness to reduce the overall brightness of their lighting interventions, whilst maximising the effects of their artistic efforts.
- Continuous lighting of trails and paths will be avoided, and we will only use audience area lighting where it is absolutely necessary for reasons of public safety.
- Care is also taken to ensure that we are considerate of our neighbours who live in the immediate area.

Ecological Impact Statement

The illuminated trail will not be open every night and its impact must be considered both from the standpoint of the venue itself and in relation to surrounding sites.

Method

In order to assess the likely impact of the illuminated trail, both a desk study and workaround surveys are conducted on each site. The route proposed for the trail, is walked and checked on a regular basis with horticultural staff from the venue, this is an ongoing process and will be constantly checked as the design of the illuminated trail progresses.

General comments

The illuminated trail is planned and installed, by private company, Culture Creative Limited. Culture Creative specialises in illuminated trails of this kind which are often in sensitive venues with high biodiversity and important historical heritage. Its' staff have valuable experience in minimising any negative impacts which might be anticipated, and work with venue staff to meet and resolve any concerns which arise.

The duration of the illuminated trails spans over the winter period, the time of year in which there is least wildlife activity. Many protected species such as bats and amphibians should be hibernating. These are unlikely to be affected unless the illuminated trail passes directly over their hibernation sites. The earliest bird nesting activity is to be expected from February onwards but all the equipment will have been removed well before then. In addition it is open for a maximum of six hours only each night  the trail is open. These restrictions on the open nights and times, will reduce any impacts upon wildlife, particularly as outdoor events take place at the venue regularly and resident wildlife has adapted to the existing level of disturbance.

Lighting Trail

Generators used on the route are very quiet and will be inaudible from the trail and from any wildlife habituation. The power will be carried using cabling which has been used previously with wildlife habitation with no adverse effects. Much of the lighting will be floor based to highlight trees. The trees form part of the cultivated collections at each venue and their welfare is paramount as part of the planning of the illuminated trail.

Flora

Where possible routes will be on hard surfaces i.e. paths. They pass through areas which are well-walked by visitors daily and will not take in any sections of grass with sensitive wild floras.

Birds

Sound and lighting installations surrounding trees or on areas of water where a number of birds have the potential to roost are modified and designed to minimise any potential for damage to birds.

Reptiles and amphibians

There should be no impact from the illuminated trail upon reptiles or amphibians as they should be hibernating away from the water at this time of year. 

Bats

Every care is taken to ensure that any potential bat roosting holes in trees are not lit directly to avoid any potential disturbance during the bat hibernation season.

Overview

Our illuminated trails are small, tightly contained, and open for limited hours at a very dormant time of year. It is perceived that we do not foresee any adverse effect on wildlife.

The material to be used for the fire displays in the Fire garden and fire pits is soya wax and charcoal respectively.

Bedgebury National Pinetum & Forest

Forestry England will use your information to send you relevant marketing information, including resources, competitions, offers, and updates from our forests. This may include emails or social media posts.

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See Tickets

Do I need to book tickets if I have a voucher?

Yes, you will not be able to arrive onsite with only a voucher. All tickets must be pre-selected for the 2021 season beforehand here.

How do I book tickets with my voucher?

1.       On the landing page, select 2020 Voucher Holders

2.       Select your date and time

3.       Enter your promotional code that you received in a previous email to reveal the 2020 prices

4.       Select your tickets

5.       Enter your voucher code that you received in a previous email during the payment stage

How do I pay using my Christmas Trails voucher?

Please enter your voucher code when you are on the payment page.

How long do I have to use my voucher?

You can use your voucher at any time, however the Christmas trail is extremely popular and you may not find your preferred date and/or time if you leave it too long. Please do make your choice as soon as possible to avoid disappointment.

Does my voucher have an expiration date?

Your voucher will expire on Friday 31st December 2021. Please ensure you use it to book your tickets before this date.

I forgot to enter my voucher code on my payment page and entered my card details. What should I do?

Please visit the Customer Service area here and enter your details. Once entered, please click on ‘Find Order’ and then at the bottom of the next screen, you will be able to write to See Tickets to explain you forgot to enter your voucher code on the payment page and instead entered your card details.

How do I know how much money is on my voucher?

The financial total on your voucher will be detailed in previous emails you have received from See Tickets.